FAQ · 常见问题
古香汤包|常见问题
古香汤包|常见问题
Kampung Bii Frozen Soup · Frequently Asked Questions
Kampung Bii Frozen Soup · Frequently Asked Questions
汤包:
未开封:冷冻可保存 5–6 个月,包装上会标示有效日期。
开封后:建议在 1 个月内第二次加热食用完毕。
我们没有添加防腐剂,不建议反复退冰及加热,以免影响品质。
套餐配料:
冷冻可保存 2 个月。
开封后建议一次食用完毕。
未开封:冷冻可保存 5–6 个月,包装上会标示有效日期。
开封后:建议在 1 个月内第二次加热食用完毕。
我们没有添加防腐剂,不建议反复退冰及加热,以免影响品质。
套餐配料:
冷冻可保存 2 个月。
开封后建议一次食用完毕。
STORAGE REMINDER · 保存提醒
收到商品后,请第一时间放入冷冻保存,不是冷藏。
Soup Packs:
Unopened: Keep frozen for 5–6 months. Please refer to the expiry date shown on the packaging.
After opening: We recommend reheating and finishing the remaining soup within 1 month.
Our products contain no added preservatives, so repeated thawing and reheating is not recommended as it may affect the quality.
Meal Set Ingredients:
Keep frozen for up to 2 months.
Once opened, we recommend consuming everything at once.
Please place the products in the freezer as soon as you receive them. Do not keep them chilled only.
Unopened: Keep frozen for 5–6 months. Please refer to the expiry date shown on the packaging.
After opening: We recommend reheating and finishing the remaining soup within 1 month.
Our products contain no added preservatives, so repeated thawing and reheating is not recommended as it may affect the quality.
Meal Set Ingredients:
Keep frozen for up to 2 months.
Once opened, we recommend consuming everything at once.
Please place the products in the freezer as soon as you receive them. Do not keep them chilled only.
1. 汤包可以先浸水退冰,或稍微融化后直接剪开倒入锅中。
2. 即使还有少量冰渣,也可以直接加热。
3. 汤底完全融化后,加入喜欢的肉类、蔬菜或火锅料等,煮熟即可享用。
2. 即使还有少量冰渣,也可以直接加热。
3. 汤底完全融化后,加入喜欢的肉类、蔬菜或火锅料等,煮熟即可享用。
NOODLE TIP · 面类小提醒
有购买我们的面?建议先用清水把面煮熟,再加入汤底一起加热,口感更好。
1. Soak the soup pack in water to thaw, or let it soften slightly before cutting it open and pouring it into a pot.
2. A small amount of ice is fine. You can heat the soup directly.
3. Once the soup base is fully melted, add your preferred meat, vegetables or hotpot ingredients and cook thoroughly.
If you purchased noodles from us, we recommend cooking them separately in water first before adding them to the soup base for a better texture.
2. A small amount of ice is fine. You can heat the soup directly.
3. Once the soup base is fully melted, add your preferred meat, vegetables or hotpot ingredients and cook thoroughly.
If you purchased noodles from us, we recommend cooking them separately in water first before adding them to the soup base for a better texture.
其实冷冻只是一种保存食物的方法 ❄️
低温可以延缓食物变质,同时保留汤底的风味。
我们的 Tomyam 都是 新鲜熬制 → 冷冻锁鲜
❌ 0 添加防腐剂
🥘 真材实料
❄️ 冷冻保存新鲜
🔥 简单加热就能吃
所以重点不是「冷冻好不好」,而是 食材、制作过程和正确保存 ❤️
低温可以延缓食物变质,同时保留汤底的风味。
我们的 Tomyam 都是 新鲜熬制 → 冷冻锁鲜
❌ 0 添加防腐剂
🥘 真材实料
❄️ 冷冻保存新鲜
🔥 简单加热就能吃
所以重点不是「冷冻好不好」,而是 食材、制作过程和正确保存 ❤️
Freezing is simply a way of preserving food. ❄️
Low temperatures help slow down food spoilage while preserving the flavour of the soup base.
Our Tomyam is freshly prepared → frozen to lock in freshness.
❌ 0 added preservatives
🥘 Made with real ingredients
❄️ Frozen to preserve freshness
🔥 Simply heat and enjoy
So, the key is not whether frozen food is “good or bad”, but the ingredients, preparation process and proper storage. ❤️
Low temperatures help slow down food spoilage while preserving the flavour of the soup base.
Our Tomyam is freshly prepared → frozen to lock in freshness.
❌ 0 added preservatives
🥘 Made with real ingredients
❄️ Frozen to preserve freshness
🔥 Simply heat and enjoy
So, the key is not whether frozen food is “good or bad”, but the ingredients, preparation process and proper storage. ❤️
当然可以!
门市地址:
1169, Jalan Permatang, Kampung Permatang Tinggi,
14000 Bukit Mertajam, Pulau Pinang
营业时间:
周二至周日|11:00 AM – 10:00 PM
周一休息
如需安排 Grab 配送或到店自取,请 WhatsApp 小助理下单。
门市地址:
1169, Jalan Permatang, Kampung Permatang Tinggi,
14000 Bukit Mertajam, Pulau Pinang
营业时间:
周二至周日|11:00 AM – 10:00 PM
周一休息
如需安排 Grab 配送或到店自取,请 WhatsApp 小助理下单。
Yes, self-pickup is available.
Store Address:
1169, Jalan Permatang, Kampung Permatang Tinggi,
14000 Bukit Mertajam, Pulau Pinang
Operating Hours:
Tuesday to Sunday|11:00 AM – 10:00 PM
Closed on Monday
For Grab delivery or self-pickup arrangements, please place your order through our WhatsApp assistant.
Store Address:
1169, Jalan Permatang, Kampung Permatang Tinggi,
14000 Bukit Mertajam, Pulau Pinang
Operating Hours:
Tuesday to Sunday|11:00 AM – 10:00 PM
Closed on Monday
For Grab delivery or self-pickup arrangements, please place your order through our WhatsApp assistant.
不会。我们只使用少量味精辅助提鲜,主要鲜味来自新鲜食材长时间熬煮,可以安心享用。
No. We only use a small amount of MSG to enhance the flavour. Most of the savoury taste comes from fresh ingredients that are simmered for a long time.
有的!欢迎 WhatsApp 小助理了解更多详情。
Yes. Please contact our WhatsApp assistant for more information about wholesale or agent opportunities.
一般不需要。汤底已经调配好最佳比例,可直接享用。如果煮太久觉得味道偏浓,可依个人口味适量加水。
Generally, no. The soup base is already prepared at the recommended ratio and can be enjoyed directly. If it becomes too concentrated after cooking for a long time, you may add a small amount of water according to your preference.
我们的 Tomyam 属于大众化口味,酸、甜、辣的味道都调配得刚刚好。
由老板以十多种天然食材及酱料慢火熬制而成,风味浓郁、有层次,不是一般 Tomyam 酱能吃到的味道。
如果不吃辣,我们也有猪骨药材清汤可供选择。
由老板以十多种天然食材及酱料慢火熬制而成,风味浓郁、有层次,不是一般 Tomyam 酱能吃到的味道。
如果不吃辣,我们也有猪骨药材清汤可供选择。
Our Tomyam is made to suit a wide range of tastes, with a balanced combination of sour, sweet and spicy flavours.
It is slow-simmered with more than ten natural ingredients and sauces, creating a rich and layered flavour that is different from ordinary Tomyam paste.
If you prefer something non-spicy, our Herbal Pork Bone Soup is also available.
It is slow-simmered with more than ten natural ingredients and sauces, creating a rich and layered flavour that is different from ordinary Tomyam paste.
If you prefer something non-spicy, our Herbal Pork Bone Soup is also available.
为了确保产品新鲜送达,我们会使用保丽龙箱(Foam Box)+保冷袋双重保冷包装,并搭配冷冻运输配送。
让汤包在运输过程中保持低温,尽可能以最佳状态送到您手上。收到后请第一时间放入冷冻保存。
让汤包在运输过程中保持低温,尽可能以最佳状态送到您手上。收到后请第一时间放入冷冻保存。
To help keep the products fresh during delivery, we use double-layer cold protection with a Foam Box and insulated bag, together with frozen delivery.
This helps keep the soup packs at a low temperature during transportation. Please place the products in the freezer as soon as you receive them.
This helps keep the soup packs at a low temperature during transportation. Please place the products in the freezer as soon as you receive them.
我们的炸鱼没有骨头,全部都是鱼肉,大人、小朋友都能安心享用。
使用金风鱼制作,炸得外酥内嫩。不论单吃、重新回炸,或加入 Tomyam 汤一起煮都非常好吃。
使用金风鱼制作,炸得外酥内嫩。不论单吃、重新回炸,或加入 Tomyam 汤一起煮都非常好吃。
Our fried fish is boneless and made entirely with fish meat, making it suitable for both adults and children.
We use 金风鱼, prepared to be crispy on the outside and tender on the inside. It can be enjoyed on its own, reheated by frying, or added directly into Tomyam soup.
We use 金风鱼, prepared to be crispy on the outside and tender on the inside. It can be enjoyed on its own, reheated by frying, or added directly into Tomyam soup.
套餐系列不是只有配料哦~😊
我们会把 汤包、面类和配料 搭配成完整的一套,让大家收到后就可以直接享用,选择起来也更方便!
至于运费方面,我们也有尽量帮大家调整了~因为 冷冻运输和普通运输不一样, 需要采用低温配送,同时我们也会尽量安排更快速的运输。一般在没有延误的情况下,通常隔天就可以收到货 📦❄️
所以整体运输成本确实会相对高一些,还请大家多多体谅 🥹
我们会把 汤包、面类和配料 搭配成完整的一套,让大家收到后就可以直接享用,选择起来也更方便!
至于运费方面,我们也有尽量帮大家调整了~因为 冷冻运输和普通运输不一样, 需要采用低温配送,同时我们也会尽量安排更快速的运输。一般在没有延误的情况下,通常隔天就可以收到货 📦❄️
所以整体运输成本确实会相对高一些,还请大家多多体谅 🥹
SAVE MORE · 买越多越划算
为了尽量帮大家降低整体费用,我们特别推出了
买得越多、越划算
的优惠价格。一次购买更多,不但可以享有相应优惠,也能够尽量把平均运费成本压下来哦~
Our meal sets include more than just the ingredients. 😊
Each set combines a soup pack, noodles and selected ingredients into one convenient meal, so you can simply receive it, cook it and enjoy it without having to prepare everything separately.
As for delivery, frozen products require a different shipping method from normal parcels. We use temperature-controlled frozen delivery and try to arrange faster delivery whenever possible. Under normal conditions and without delays, orders will usually arrive the following day. 📦❄️
Because of these special delivery requirements, the overall shipping cost is naturally higher than standard parcel delivery.
Each set combines a soup pack, noodles and selected ingredients into one convenient meal, so you can simply receive it, cook it and enjoy it without having to prepare everything separately.
As for delivery, frozen products require a different shipping method from normal parcels. We use temperature-controlled frozen delivery and try to arrange faster delivery whenever possible. Under normal conditions and without delays, orders will usually arrive the following day. 📦❄️
Because of these special delivery requirements, the overall shipping cost is naturally higher than standard parcel delivery.
SAVE MORE · VALUE DEALS
To help reduce the overall cost, we offer better-value deals when you purchase more. Ordering more items at once can help you enjoy greater savings while reducing the average delivery cost per item.
还有其他问题?
Still Have Questions?
欢迎留下您的问题,我们很乐意为您服务。
Feel free to send us your questions — we’ll be happy to assist you.